Privacy Policy

Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your info when you reach out about a project or subscribe to our newsletter, we figured we owe you some straight talk about what we do with it.

What We Collect & Why

When you contact us through our website or give us a call, we're gonna collect stuff like your name, email, phone number, and whatever details you share about your project. Pretty standard stuff, really. We need this so we can actually get back to you and have a real conversation about your architectural needs.

If you're visiting our site just to browse around, we might collect some basic tech info - your IP address, browser type, which pages you checked out. This helps us figure out if our website's doing its job and not being a pain to navigate.

How We Use Your Information

Here's the deal - we're not selling your info to anyone. That's not how we roll. We use what you give us to:

• Actually respond to your inquiries (seems obvious, but worth saying)
• Send you project updates if we're working together
• Occasionally share news about our recent projects or sustainability initiatives - but only if you've said that's cool
• Improve our website so it doesn't suck
• Keep records for legal and accounting purposes (yep, boring but necessary)

Cookies & Tracking Stuff

We use cookies - not the chocolate chip kind, unfortunately. These are little bits of data that help our site remember you and work better. Most browsers let you block cookies if that's your thing, though some parts of the site might get a bit wonky without 'em.

Who Sees Your Data

Your information stays with our team here at Tandrel Forge Quint. We might share it with:

• Engineers or consultants we're collaborating with on your project (with your okay, of course)
• Our hosting provider and email service - basically the tech folks who keep our digital infrastructure running
• Legal authorities if we're legally required to (hopefully never happens)

That's it. We're not handing your details over to marketing companies or random third parties.

Your Rights Under Canadian Privacy Law

Since we're based in British Columbia, we follow PIPEDA and BC's privacy regulations. You've got rights here:

• You can ask to see what personal info we've got on you
• Request corrections if something's wrong
• Ask us to delete your data (though we might need to keep some stuff for legal reasons)
• Opt out of marketing emails anytime - there's an unsubscribe link in every email we send

Data Security

We take reasonable precautions to protect your information. Our website uses SSL encryption, we limit who on our team can access personal data, and we don't store sensitive stuff like credit card numbers (we handle payments through secure third-party processors).

That said, nothing's 100% secure on the internet. We do our best, but can't guarantee absolute security - nobody honestly can.

How Long We Keep Your Info

If we end up working together, we'll keep project-related information for about 7 years after completion - that's standard practice in architecture for liability and regulatory reasons. General inquiries that don't turn into projects? We'll typically delete those after a couple years unless you've asked to stay on our mailing list.

Changes to This Policy

We might update this policy from time to time as our practice evolves or laws change. We'll post any updates here and adjust the date at the top. If there's anything major, we'll let you know directly.

Questions or Concerns?

If you've got questions about this policy or want to exercise any of your privacy rights, just reach out. We're actual humans and we'll respond like humans.